Help
Support
Answers to the most common questions. For anything else, write to us.
Contact us
Email us at west.eastforte@gmail.com. If you can, write from the email address linked to your account. In the app you can also use Profile → Report a problem.
west.eastforte@gmail.comManage or cancel your subscription
- In Safeeya: Profile → Manage subscription (shown when you have a monthly or yearly subscription).
- iPhone and iPad: Settings → your name → Subscriptions → Safeeya.
- Android: Google Play → your profile icon → Payments and subscriptions → Subscriptions → Safeeya.
Deleting the app or your Safeeya account does not cancel a subscription. Refunds are handled by Apple or Google under their policies.
Restore purchases
New phone or reinstalled Safeeya? Sign in to the same Safeeya account, open Safeeya Premium and tap Restore. Premium bought with your Apple ID or Google account comes back without a new charge.
Redeem a promo code
Open Profile → Have a promo code? Redeem it. On iPhone it opens Apple’s code sheet; on Android it opens Google Play’s redeem page.
Delete your account
Profile → Delete Account deletes your account and data immediately. Can’t open the app? Use our Delete Account page.
Delete Account page